Refund Policy

Returns and Refunds Policy

Returning products

We strive for 100% customer satisfaction. If for any reason you're not satisfied with your purchase, you can return it within 14 days of receiving your order.

Return Policy

The product must be unused, undamaged and in its original packaging.
Returns must be accompanied by the original invoice or proof of purchase.
Products that have been used, damaged, or are not in their original condition are not eligible for return.
Returns Procedure

To return a product, please contact us using the contact information listed on our website. Our customer service team will provide you with instructions on how to return the product.

Refund

After receiving and inspecting the returned product, we will refund the purchase price using the same payment method used for the original purchase. Please note that shipping costs are not refunded unless the return is due to an error on our part.

Exceptions

Products that have been personalized or ordered especially for you cannot be returned unless there are manufacturing defects.
For hygiene reasons, certain products, such as cosmetics, hair care products and earrings, cannot be returned if the seal has been broken.

Defective or damaged products

If you received a defective or damaged product, please contact us immediately. We will do our best to resolve the issue as quickly as possible and provide you with a replacement or a refund, depending on your preference.

Contact Us

If you have any questions about our returns policy or need assistance returning a product, please contact us using the contact information listed on our website. Our customer service team is ready to assist you.